Las Vegas (Airport), NV - Salt Lake Express (2023)

Below is a list of Frequently Asked Questions. If you still can't find what you're looking for, feel free to call us for more information:(800)-356-9796.

Common questions

Policies

Below is a list of all of our policies. If you still cannot find the information you are looking for, feel free to call us for more information:(800)-356-9796.

child policy

Customers may choose to allow a child under the age of 18 to ride the Salt Lake Express unsupervised. All children traveling without an adult pay the full adult rate. Salt Lake Express will require the following from the parent/guardian; This information must be included in your reservation before it can be processed:

• The names and phone numbers of the person who dropped off the child, as well as the person who picked up the child.
• Minor's cell phone number, if applicable. Cell phones are highly recommended for children traveling alone, especially if the child changes buses or stops in a connecting city.

In addition, children traveling by shuttle must carry identification that shows the name, address, home phone number, name and phone number of the person who will drop them off, and the name and phone number of the person picking them up. them up.

Parents and guardians should review travel details with their child prior to travel, including the bus route they will be traveling on and where they will board and exit the bus. It is also suggested that this information be given to them in writing, as there are a number of routes and connection points that can confuse a young child in the excitement of the journey.

Individuals picking up a child must coordinate a specific location at the destination point where they will find the child. Children under the age of 13 must never be left unattended, even if the person who picks them up is on the way.

Our drivers arenoresponsible for minor children. The minor is responsible for getting on and off the bus at the correct time and place. Our drivers will be happy to advise or help if requested, but they cannot supervise minors during the entire journey. We want to make sure customers are aware of this.

pet policy

Pets may travel with a passenger for an additional $10 fee. To book your travel with your pet or add your pet to your existing reservation, call 208-356-9796 and speak with a customer service representative before your trip. Please read the requirements below to be prepared to travel with your pet.

• People traveling with a pet must provide a pet carrier. Pet and carrier combined must be less than 50 lbs.
• Pet must be clean, well-behaved, calm and remain inside the carrier at all times while in the vehicle.
• The pet carrier must be placed within the individual passenger seating area. (i.e. under the seat or on the passenger's lap). If the size of the pet/carrier requires an additional seat, the passenger can purchase an additional seat for their pet at the child rate.
• Pets cannot travel alone or with unaccompanied minors.
• Salt Lake Express reserves the right to refuse acceptance of any pet and may remove any pet behavior that violates our policy.
• Service dogs may travel with the passenger asdescribed by the ADA.

Salt Lake Express reserves the right to change and/or modify the schedule for a passenger traveling with a pet if any other passenger and/or driver exhibits allergic symptoms that may affect their health or comfort during travel.

wheelchair access

The Salt Lake Express will provide wheelchair accessible vehicles on any of its scheduled routes. Rates for an accessible vehicle are the same as for a normal vehicle; there is no additional charge for an accessible vehicle. To secure an accessible vehicle for a trip, customers must complete the following procedures:

1. Complete a reservation for your desired times online or with a representative over the phone.
2. 48 hours beforeFor scheduled tours, an ACCESSIBLE VEHICLE REQUEST FORM must be submitted to Salt Lake Express. This can be completed with a representative over the phone or by emailing the completed form toreservas@saltlakeexpress.com.
   (Click here to download the Accessible Vehicle Application Form)
3. Salt Lake Express will email a receipt within 24 hours of receipt of the ACCESSIBLE VEHICLE REQUEST FORM to confirm that an accessible vehicle will be provided for the requested route.
4. Only one form needs to be completed for round trips.
5. A new ACCESSIBLE VEHICLE REQUEST FORM must be completed for any changes to the original reservation date, time or location.
   (Click here to download the Accessible Vehicle Application Form)

front seat

The front passenger seat can be reserved for a fee of US$5 each way. Call 208-356-9796 when making a reservation or to add the reserved front passenger seat to an existing reservation. All other seats are available on a first-come, first-served basis.

Please note that our larger vehicles do not have an available front passenger seat. If this is the case, please call 208-356-9796 during your trip and we will refund the $5 fee.

sending packages

The Salt Lake Express will transport packages from any of our regular stops to another regular stop location. To find a stop near you or to reserve a shipping package, call 208-356-9796.

Rules for shipping packages with Salt Lake Express

• Packages are charged at 40% of the regular passenger ticket price and are subject to change based on demand and availability.
• Each package must weigh less than 50 pounds. No exceptions.
• Each individual item will be billed as a separate package.
• Bulky or oversized items will be subject to an additional $10 charge and require 24 hours notice.
• The driver will not wait for late packages under any circumstances.
• The person picking up the package must be at the pickup location when the bus arrives. Packages cannot be left unattended anywhere and will be sent back to one of our offices. The recipient will be responsible for arranging the forwarding of the package.
• All the usual terms and conditions apply, including but not limited to the following:
  • Salt Lake Express will not be responsible for any lost, stolen, damaged or misplaced cargo. Delivery is not guaranteed for any shipped items. Insurance is not available for shipping. Customers are responsible for having shipping clearly marked with name and phone number. Salt Lake Express reserves the right to open and/or inspect any item shipped as cargo. Proof of identification may be required for package release.

cash reserves

Passengers are expected to pay their fares when boarding the vehicle. Drivers will accept cash for fares. Drivers will NOT accept checks. Passengers CANNOT take the bus without paying the ticket each way.

The Salt Lake Express will carry packages for $20 per item. A package is defined as an item of any size, whether it's a box, keys, suitcase or envelope.

To pass Department of Transportation regulations, Salt Lake Express requires the following information for each package reservation.

1. Submit from Name and contact information
2. Send to Name and contact information
3. number of packages
4. Weight (estimate is ok)
5. Destiny
6. products

Package pickup locations and destinations are limited. Packets must travel on a direct route; packages cannot transfer drivers.

Insurance is not available on packages. Salt Lake Express does not compensate and will not be responsible for packages that are damaged, delayed, lost, stolen, misplaced or left.

Drivers cannot wait for packages to be dropped off or picked up. Customers are expected to be at the pick-up and drop-off location 15 minutes prior to arrivals and departures. The customer must approach the driver. Packages will not be left anywhere for later pick up. Unclaimed packages will be taken to the drivers' headquarters (Rexburg, Salt Lake City, Logan or St. George). Arrangements must be made for the item to be picked up within 48 hours, after which the item will be placed in the lost and found area for 30 days and then donated.

Packages must be clearly marked with the pick-up's name and phone number, date and destination.

Packages cannot exceed 50 pounds and cannot be more than 30 inches on any one side. Larger and heavier items may be shipped at management's discretion and are subject to a higher fee.

The Salt Lake Express will not transport illegal, explicit or motorized items. Salt Lake Express reserves the right to open and inspect packages when deemed necessary.

Reservations are required for packages shipped on any of our routes.